The IMPACT page is a space to allow us to post articles, blogs, news, that talks about the newest technologies as well as evidence of businesses succeeding by using variety of streamline tools.
Can Live Chat Work For You?
Posted by: KorbyImagery
You might have come across quite a few websites that has a pop-up that says "click here to chat" and often wondered how effective these were when it came to conversions. The live chat option has many advantages one of the biggest advantages being is clients don't have to call your toll free number or send you an email if they want to discuss something with you.
The fact that they can just click and get in touch with you means that you will have more people contacting you than if you were to just place your phone number on your website.
Advantages of live chat
- It's easy to manage as you can chat with several clients at the same time.
- Live chat also has a spell check option which allows you to correct mistakes and errors as you are chatting.
- There are times when you simply forget a few things your client said to you and then calling back your client can be a bit of a daunting task. With a live chat you can simply save your entire conversation. This is great as it allows you to refer back to check if you got everything correct.
- Many live chat solutions have an option often called "push page" which enables you to send a client to a specific part of your website. For instance if a client is enquiring about your rates you can send them to the packages page of your website.
- With live chat you can actually see which parts of your website your client has been on and how much time they have spent on your website. This allows you to understand the client and makes it easier to close a sale.
Virtual PBX - 5 reasons why every business should have it
Posted by: Titus Hoskins of Ezine articles
In recent years, we have seen the steady rise in the number of companies, both big and small, who are switching over to these new web hosted services. Going with a virtual system does offer some distinct advantages, so here are five reasons why your company should consider using such a service.
1. Big Image/Small Company
Perhaps, one of the most significant reasons, you can project a BIG Company image with a virtual PBX service. You can have a complete phone answering service with auto-attendant, voicemail, call-forwarding, call conferencing, call controller and even professional greetings. Small companies and home based businesses can project a professional and sophisticated image to potential customers and clients. First impressions are extremely important for starting any business relationships and having a professional phone system will create that all important good first impression.
You can save on costs since such a PBX system is hosted online and you don't need all the infrastructure or hardware of a regular system. Because it's web based, it can be instantly set-up and you can have your service up and running within minutes. You can also take advantage of cheaper phone rates since most online phone and voip services are less expensive than ordinary phone services. Often these PBX providers also bundle other office communications such as online fax services so you really can save more money on the day-to-day costs of running your office or business.
Again, since this is an online service it is completely portable and available wherever you have Internet access and these days that's just about everywhere on the planet. This offers great convenience to any one running a business or company. Most systems will also have voicemail with email delivery and such features as call forwarding with FindMe/FollowMe, so you are constantly connected with your business or company no matter where you are located. This is great for home offices and for when you're traveling.
4. Internet/Computer Based
You can't overlook the fact that these PBX services are Internet and computer based; bringing your office operations into the modern computer age. It ties your company into the whole "wired" universe and makes it extremely easy for customers and clients to find your business.
Another aspect that also can't be overlooked is competitiveness. If your business earnings depends heavily on fast quick communications with your clients and customers, then having an online PBX service will make your company more competitive. It can help boost your sales and increase your company's productivity. In this extremely competitive business environment, your company needs any advantage it can muster in order to survive and compete.
As you can see from above, using a virtual PBX system does have many advantages and benefits. It truly can give the smallest business that Big company look and feel. It can be cost-effective and make your office communications completely mobile and accessible from just about anywhere. And if you're operating in a highly competitive business environment, using virtual PBX is the only way to proceed.
Virtual PBX puts a professional spin on VOIP
Posted by: Katheryn Vercillo of PC world
As businesses of all sizes begin to rely on VoIP (Voice over Internet Protocol), the virtual PBX option has become a widely popular choice. A virtual PBX arrangement, in which a telephony system is provided through an Internet download and then managed by an outside service, offers a low-cost and easy-to-set-up means for a business to use VoIP services. Such a system can assist companies and solo entrepreneurs in creating a more professional image that lets them grow their businesses more quickly.